This is Zuckerberg at the D8 conference talking about privacy, he’s pretty defensive, saying things like “we recommend settings… there are misconceptions about the information we’re sharing” and lot’s of other gobbly goop about how Facebook is working on privacy:
Now this is Jim Joyce, an umpire who made a mistake on a baseball play that costed Armando Galarraga a perfect game, he’s contrite, he says things like “I missed it… I kicked the sh*t out of it, nobody feels worse than I do, I took a perfect game away from this kid”…:
When you mess up, take responsibility and apologise. Be honest and upfront and say you’re sorry. Joyce did this, he found Galarraga and apologized after wards and everybody was big and understanding.
Zuckerberg and Facebook continually do things with privacy and instead of being honest and quick with an apology they act defensive and put the blame on users rather than accepting the issues on their site. This is one of the reasons why my pictures will be on flickr, my blog posts will be here and not on Facebook and my status messages will be on twitter and linkedin as well as facebook. I’m not naïve, I’m not going to quit Facebook, it’s too big a part of my communication with people, but it won’t be the only place I store information and a lot of this decision has to do with the way the company handles themselves and their apologies.
