Comments on: Is design online being given too much credit?

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By: Magnus Wikegård

Magnus Wikegård — Sat, 12 Sep 2009 03:40:15 +0000

I think software/web is going through a process similar to the architecture style Functionalism. The focus is on purpose and users. In one corner we have those like Craiglist and in the other services like Specify. They both fill their purpose.
“Less is more” seems to be a popular qoute. I would say we are 90 years behind.

By: ShanaC

ShanaC — Fri, 11 Sep 2009 06:46:08 +0000

Design and what it is needs to be clarified so much more. I think people
associate it immediately with objects. It is not clear to me that objects
are the only things that are designed. Is not choreography designed as
well.
I think also it is an intergral state, something you do along every step of
the way. How do you have a fantastic product and a poor design- I don’t get
it. There is something deep about that design. Same thing with the
csutomer service, that can too be altered. Hence designed. It is studiable
and refined in the artist’s way. Most people won’t.

By: Farhan Lalji

Farhan Lalji — Thu, 10 Sep 2009 08:46:37 +0000

Nice reply N, you’re right design is more than aesthetics, but it’s the aesthetics that I’m highlighting here and what Andrew Michael Baron and Metlab are talking about. The iconography, the imagery and other aesthetic pieces.

If we’re talking design beyond aesthetics, definitely companies can live and die by how they have designed a transaction, supply chains, product process etc, but all of that comes ahead of “how a site looks” when it comes to potential to succeed.

By: Natasja

Natasja — Thu, 10 Sep 2009 08:33:29 +0000

I see design as much broader than just the aesthetics. Design for me is how well your businessmodel works, how well you’ve designed your products, how you innovate on your supply chain to make it more effective/efficient, how you handle customer service, what the user experience is on your website, etc. Nothing is ever not designed (un-designed?). These sites might be bad from an aesthetic point of view, but if you’ve designed your business to work really well apart from aesthetics, you can still have a very successful site (as craigslist shows).

However, aesthetics (or the lack of it, see craigslist) might be the thing that you’ve designed to stand out from the rest and can offer an competitive advantage. All things equal, if someone comes along and offers a better experience, a better service, a better supply chain, a better product, and even better aesthetically pleasing sites, then these sites are toast. And that’s why design (and that includes aesthetics) matters in my opinion.

By: Farhan Lalji

Farhan Lalji — Thu, 10 Sep 2009 06:54:05 +0000

Thanks ShanaC, totally agree that it’s still early days for design, just don’t think it’s the be all and end all for success. A product or company could have fantastic design but be a terrible product, or have a competitor that offers way better service and for that they’ll suffer more so than a competitor who’s product might be better in design poor in product and service quality.

By: Web design is dead (part II) — UX Hero

Web design is dead (part II) — UX Hero — Wed, 09 Sep 2009 21:30:49 +0000

[...] are starting to notice that web design doesn’t really matter. Check out these related posts by Farhan Lalji and David [...]

By: ShanaC

ShanaC — Wed, 09 Sep 2009 18:29:47 +0000

Long Run it will.

And I agree that beauty is only skin deep. or rather Prettiness. Beauty actually has a layer of introspection.

The fact that you are reacting so strongly shows you some sort of beauty, even if it is not refined. And that is among the powers of design. It also links people to something common, and transmits powerful ideas beyond the normal consumption of language. And so much more.

Design theory and it’s underpinnings is still in its infancy. It’s only, 90 years old, the way we teach design today. Walter Gropius. Bauhaus. Them people. We’re all decedents of them, who insisted on usability and exciting design. And we know almost nothing about either still. It’s going to be a journey.