Orange broadband - the follow up
So it’s been over a week since I sent my letter to Orange. I have to admit it was a very cathartic exercise. Today, while riding the bus home from the gym, I got a call from a nice sounding English lady – I think her name was Rebecca. It went something like this:
Nice Sounding lady - Hi is this Farhan?
Me – Yep
NSL – for verification can I have the (same two characters that everyone from Orange broadband asks for)
Me – (the same two characters I’ve given a thousand times now)
NSL – Hi my name is Rebecca from Orange Broadband, I have your letter in front of me, and I know you’ve heard a thousand apologies but I hope you can accept my sincerest apologies for all the inconvenience you’ve suffered because of this. I know its probably very frustrating and on behalf of Orange I sincerely apologise.
It was a decent start. The lady went on to offer me two months free broadband and a compensation for two months, which adds up to about 40 pounds in compensation all together. I said thanks and I’ll accept the offer. And she said alternatively I could send my phone bill and they would compensate it. But to be honest the internet is up and running and getting 40 pounds worth of compensation was alright by me.
So it’s all over. Phew.
